I again followed up that Friday to see if it was on it's way. That time I didn't have any respond. I think that's a disgrace. How hard would it have been to overnight me another bag. I sent pictures showing it was damaged. I will never shop at Steinmart again. MaryAnne Morin. Mitchell W. Gregory W. Stein Mart Headquarters Photos. Stein Mart Headquarters Photo.
Stein Mart Corporate Office Photo. Stein Mart Resources. August 14, at pm. April 23, at pm. July 11, at pm. Filter locations by country. United States;. Where is Stein Mart headquarters? Stein Mart is an American discount men and women's department store chain based in Jacksonville, Florida. Stein Mart has locations primarily in the Southeast, Texas and California. The clerk was so rude. So she credited my debit card. Bad attitude. I shopped and got this same clerk at check out.
The lady before me had a huge purchase. I waited patiently. When my turn came, this clerk was so rude, told me that she had to hurry because her manager would get on her for being slow. I was trying to find the coupon on my phone. What a terrible experience.
Housewares look cheap, though. Wish there were more in plus sizes. Hi my name is Ashley Crain and I use to work for the Vero beach stein mart. I came in on my days off and always stayed extra hours since we were short handed and to be treated like this is unfair. I had went back and looked at the shelve and none of the above reasons were advertised, needless to say I did not make the purchase of that or any item I had planned to purchase.
Your company should note all exclusions on their coupons. Sorry — I tried to write an informative request to corporate and I see this email address seems to only be for those who want to complain……how do I contact Corporate Stein Mart for a positive request?
If the people at a particular store are unhappy then contact the store manager. Gail — you can use the info provided to contact the corporate office or you can leave your compliment here. Stein Mart might not have received many compliments, but other companies do. Thanks for asking! Our store in Chino Hills is closing in August, and you are not opening another store around this area. The closest is Glendora or Rancho Cucamonga and that is miles each direction away from Chino.
If you know anything about California traffic — you will realize that your customers will NOT drive freeways — all that way — to stop in a browse around the store and possibly buy. I have never experience this kind of discrimination in my life, I purchased 3 blazers from the Steinhart store in Irving TX N. The items were brand new with all the tags on them and I had the original store receipts. Steinmart marked the items down and placed them on clearance. Sandy is the store managers name and this lady is the worst!
I would like to have this problem addressed, if I cannot get any resolution I will make it my mission to inform everyone I can about how this woman discriminated against me, because while I was in line their were to women of another race that had no problems with similar transactions. I am curious if upper management handled any of these issues with the managers in the stores!!!!! I notice slit of turn over in the store I shop in, like an entire new crew every couple months.
You would think with labor being your most controllable expense, they sure are spending a lot on training people over and over. I would think that when you read the history of Steinmart, they would care more about their employees. Amarillo TX. I wore them and found them comfortable.
However they soon started to come apart on the side. I was now in FL. I had the sales receipt, but the store would not accept their return. Supposedly because I did not have the box they came in! Your return policy says returns with a valid receipt will be accepted within 60 days of purchase. I am most displeased with the way I way in which this was handled! I am a long time customer of your store, but recently at one of your locations, Collins st in Arlington, tx…….
About a month later my mother received a cc statement and it was the amount that I had already paid cash for. The Manager of the Store Amanda was made aware of this situation, and said she would get back in touch with me as soon as she watched the video at the register to see how the transaction took place. I called her several times and she never seemed to be in the store, and my mother did the same, still no call back its been 2 weeks.
My mother was there at the counter the day I made my purchase and the manager tried to tell my mother that I her daughter must have deceived her. My mother was so angry, that the lady was so suggestive of such thing, she called me crying. My mother was there, she told the manager that that was not the case and that she was standing there when I gave the cashier the CASH. The receipt that the cashier gave us after I paid her CASH, she gave us a receipt that was charged, so you do the math?!
I hope someone can help us resolve this matter we can not get the manager Amanda to help us or even call us back. I just got hung up on twice by your customer service so called managers. I have a revolving charge account which carries a balance throughout the year. This means I shop a lot at Stein Mart. I wanted to. This would be the 2nd time this year. And they refused.
During the conversation the phone went dead twice. As a matter of fact I am going to send a letter to the business section of the newspaper about the horrible customerservice. They are people, not God jeez. Get a life Marcus. You must be a liberal.
Go over to isis with your crappy attitude. I am never a person to gripe and complain on these sites but I was shocked, overwhelmed, and very concerned with the way your staff and especially the loss prevention idiot you hired. I have never once had any kind of issue with this store or for the record any store like I did today. I walked in and there were huge lines, I was in a hurry to find a pair of pants and to be out of there. So I walked into the petite dept which is right next to the busy registers I might add and was walking around with my bag around my wrist looking for pants.
I was making decisions as to what I wanted to try on and holding my bag around my wrist to make it known to other people it was there and visible. I was also holding up my selection of pants in the same hand as my bag that was around the same wrist so it was very visible!!!!! Not once in these mins that I was walking around in plane site did I have a sales associate ask me if I was looking for something or do I need to have some returns nothing of such thing in this timeframe.
So with me still going about my business I walked up to the dressing room where a nice associate looked at my clothes with my bag in hand and said go ahead. She was very nice. So I went into the dressing room and shut the door ready to try on my pants. Not a second later I heard a male voice talk to the associate and say to her, a girl just walked into the dressing room with a bag. I just stood there in the dressing room listening to this conversation with my mouth wide open!
Second thing that came out of the associates mouth was she looked nice with what she was wearing? I have never been so humlilated like this in my life!!!!
To which the dressing room had now become conjested due to the sales accosicate doing her job like she should of been doing all along!!!!!!
The red-headed step manager looked at me and said I will take the items you no longer want. The red-head step manager quietly apoligized and I stepped to the cash register to return every single piece of clothing I bought from Stein Mart with a valid receipt!!!!!!! I also spoke to another manager ,Diana , who sounded just as brilliant as the loss prevention guy, and let her have it. She apoligized and told me that they had been addressing the situation that just happened.
Come on you mean you assessed this within the thirty minutes of this happening…pffffffffftttttttttttttt!!!!!!!! Whatever she apologized.
Once again I was mortified!!!!! Never in my life have I experienced this type of unprofessionalism and prejudice. It is very sad to see that this prejudice is still happening around the world but to see this still happening to a lady who has lived in this city all my life is a disgrace! Steinmart to which I had been a loyal customer over my many years, is allowing this to be apart of your corporation!!!!! Shopping at your store in Louisville, ky yesterday, after standing in line for over 10 minutes, one of your rude workers, pointed at us and started screaming for us to get into another line, we were not in her line.
The worker in my line told her to stop that we had been here for quite awhile, she continued. I called the manager from the parking lot, you didnt want me to discuss this inside, I promise you that. She apologized and said I will call you back shortly, I want to talk to her. Nothing, no call. You had lost an Elite preferred customer, I have shopped this store since it opened. I went to the Hattiesburg store on Monday — Memorial Day I was looking at some items in housewares and the prices were all messed up, sale signs had been moved around , so I could not tell what price the items were that I was looking at.
I went to the closest register and asked the cashier if she could get someone to help me in that department. She said Uhhhhhhhhhhh, let me see. She looked around and I saw her eye locate someone, she picked up the intercom and said Brittany, please come to register 1, Brittany, please come to Register 1, so she said it twice, I saw the girl in the corner by a rack talking to another girl look up and make eye contact, but never moved to come to the register.
I stood there and waited several minutes as matter of fact the cashier checked out 3 customers while I was standing there. The cashier turned around and saw me still standing there. She looked over in the direction of the corner again where the 2 girls were still standing talking. She picked up the intercom and Called Brittany again, twice.
Evidently this was Brittany standing in the corner, as she made eye contact with the cashier again and turned back to the other girl and said girl, I got to go. They said there goodbyes and Brittany came over to the register. She was pleasant enough and helped with the prices and even walked me back to the register and checked me out. My problem is, Brittany was on the clock to be working, nor visiting with friends or family, which ever it may have been.
She should have said he good byes 10 minutes earlier when her name was called. It just infuriates me that companies want us to buy there merchandise, but this is the kind of people they put into management. As I found out today, she is the assistant manager. Go figure. I worked for Stein Mart for 2 years and moved up through the ranks to Office Manager pretty quickly. This is not how Stein Mart wants there customers to be treated and if customers do not alert them to the problem how will they ever know….
And I should mention, not one sales associate was anywhere to be found in the store. This store has not customer service and is wide open for theft, which you know what that means, our prices go up to compensate for the store losses.
Nocatee FL is one of the fastest growing communities in America and its in your own back yard. This community perfectly matches your key demographic audience. Susan wood district manager Daytona Beach Florida area stores, is rude. I would like to be contacted immediately because I have found out an assistant manager and associate are seeing each other at one of your atores.
I shopped Steinmart for the first time last week online. I also went to the store this past weekend to purchase mor items. I spent over 2 and half hours getting the run around from steinmart on the number. I will make sure to return every single I bought.
So no steinmart, I will be returning every single item due to the crazy folks you have picking up your ohine lines. On the 6th the associate had to get a manager to come over and verify that I was correct despite me having the coupon. The manager said yes she is correct. The associate refused to give it to me. A customer behind me stated Ms I have the same advertisement on my phone.
So the associate on another register stated if I wait a minute she will just give it to me. I just said forget it. Fl the Lakewood store and receive bad customer service.
I hope you improve. When I tried to pay for the sweater that I chose, the cash register associate said I could not use the coupon because my boutique sweater had a number that ended in 8. I was upset and feel this is false advertising. I drove across town to use this coupon! Lost my business! I live in Cordova, TN. I have found that all I want to do is leave when I go there lately. The music is extremely loud and not appropriate for the age group that is shopping.
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